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Building an Operational Plan, Lower Manhattan, 06/08/2021

June 8, 2021 @ 5:30 PM - 8:00 PM


Many businesses fail not because of a bad business idea, but because there was no system that standardized, measured, and improved its operations.

The goal of this course is to help you translate your business concept into an efficient operation that continuously improves and raises your bottom line.

During this course, you will

• Learn about the value and components of a business operational plan

• Map your business’s processes, resources, and partners using a business model canvas

• Identify your critical processes, and alternative processes for them

• Define Key Performance Indicators (KPIs) and KPI goals for your business

This course is the third module in the NYC Department of Small Business Services’ (SBS) five-course Introduction to Entrepreneurship series. If you are a pre-startup, we recommend that you complete the first and second modules in this series – “First Step to Starting a Business” and “Creating a Business Idea that Works” – before taking this course

Please note: This class will be a webinar and you will receive the details needed to join by email 24 hours prior to the start time.


NYC Department of Small Business Services
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